Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, Klarna.

The tracking information should have been emailed to you once your order has been dispatched. If this
has not been received then please email info@sosala.com with your order number, name and email address used and we will look into this for you.

Please email info@sosala.com ASAP with your order details and we will do our best to action this for you
before your order is dispatched. In some cases, the order may have already been shipped, in which case you can refuse the order on arrival and it will be returned to us or you can utilise our returns procedure and a refund will be actioned as soon as possible.

We apologise if an item is considered faulty, we really do pride ourselves on creating quality and long-lasting items so we will be happy to get this looked into for you ASAP. Please send your order details and images of your faulty item to us at info@sosala.com. Please note we only accept faulty returns within 60 days of the purchase.

In the unlikely event of this happening please contact us immediately at info@sosala.com with your order details and we will look into this for you.

In the unlikely event of this happening please contact us immediately at info@sosala.com with your order details and we will look into this for you.

You can find all of our delivery options here.

Yes.

Most orders are shipped the same day. You can find our despatch timescales here.

You can find our returns policy here.

Find out how to return your purchase here.

We do not offer returns/exchanges on items received over 30 days ago. If you believe your item is faulty the please contact us info@sosala.com with your order details and images of the faulty item.

We will aim to action your refund with 2 working days of receiving your item/s. You will receive an email confirming when the return has been actioned.

Our products are manufactured in a factory in Dongguan City, China. They are audited by BSCI (Business Social Compliance Initiative) and COSTCO to guarantee a safe and fair working environment and its products tested and certified by SGS, B.V. Intertek and TUV.

We stick to smaller production runs to avoid any waste meaning that you will sometimes find items out of stock, but this allows for us to aim towards a more sustainable supply chain. These items are then shipped carbon neutrally.

All our items are made from 100% traceable cotton and treated with an eco-friendly dye and are REACH standard approved (non harmful chemical or heavy metal content).

All our orders are delivered to you in compostable mailer bags and designed to be durable and long-lasting.

We are always looking for ways to improve this further and always open to suggestions.

Our items run true to size with a view to be worn slightly oversized, so we advise to order your usual size or if you want a more fitted silhouette then size down. Please see our size guide for specific measurements.

If you would like to collaborate with us, then please email us at info@sosala.com with your social media handles and screen grabs of your latest insights (The last 30 days).

Yes, we do. Please note this is not a physical gift card, it will be sent to you via email and contains instructions on how to redeem the gift card. Gift cards are valid for 12 months from the date of purchase and can only be used at www.sosala.com.